Domestic and International Shipping
We try to ship as quickly as possible. After all - we want our stuff fast too! Orders usually go out within 4 days of ordering, most times much quicker. However, during peak times (new releases and holidays) you will need to allow a couple more days for processing. PLEASE NOTE: once your package hits the post office, we CANNOT CONTROL where it goes. We will give you a tracking number of course, but if the post office ships your Ohio package to Las Vegas...... it's not our fault. Really. We know this because we have asked many times.
ALSO - PLEASE NOTE: Priority does NOT mean over night. Priority means the SHIPPING time for your order is possibly 2 - 3 days. It will NOT get your order pulled faster, and it is not guaranteed by the post office or us. The post office uses the phrase "2 - 3 Days" as a guideline they try to hit, not a guaranteed delivery time. Trust me - we have asked this many times too.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Domestic Shipping
$00.00 - $25.00 $5.75
$25.01 - $50.00 $6.75
$50.01 - $84.99 $7.75
Over $85.00 FREE!!
International Shipping
Duty is your "duty". We list the package contents and costs accurately on all customs forms. If you refuse a package because of the duty charges, unfortunately, we will be unable to ship to you in the future. We use USPS International and Priority International. Shipping amount is based on actual weight and country. All EU and UK countries must provide their VAT # or equivalent.
Domestic and International Wholesale Shipping
We use USPS International and Priority International. The shipping cost is based on actual weight and country. We also offer DHL for International Shipping as well. You must request a DHL comparison in the notes of your order. If you are a store and have your own DHL number, we would love to use that. Please include it in the comment section. If you have any questions regarding wholesale international shipping, please feel free to contact us by email or phone.
Returns/Exchange Policy
You may return most new, unopened items within 60 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you exchange an item, you are responsible for shipping to us, and for the item you are wanting us to exchange and return to you. Any returns after 60 days of purchase will be offered store credit only.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return or exchange an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.